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FAQ

What is the cancellation policy?

If you need to cancel, we request that you do so at least 48 hours in advance so our hospitality team can plan accordingly. Otherwise the full tasting fees will be charged. Give us a call at 707-657-7665 for any changes or questions.


I’m running late, what should I do?

If you are running more than 10 minutes late, please call us at 707-657-7665. Due to the nature of our tastings, it is possible we might need to reschedule your tasting for a later date.


May I smoke on property?

We do not allow smoking of any kind on site.


Are tasting fees waived with purchase of wine?

Tasting fees are not waived with purchase.


May I have a picnic at the Trenton Roadhouse?

We do not allow picnicking on site but there are several beautiful places to picnic in Russian River Valley. Please email or call us at reservations@kistlervineyards.com or 707-657-7665 if you’d like suggestions.


I am a huge fan of Kistler, will I be able to replenish my cellar while at the Trenton Roadhouse?

Since our wine is highly allocated and in very limited production, we have a maximum purchase of 4 bottles per household from the Trenton Roadhouse. If you are interested in purchasing more, please consider joining our allocation list.


May I bring my dog to the Trenton Roadhouse?

We cannot allow pets on the property unless they are service animals.


May I bring my well-behaved child to my tasting at the Trenton Roadhouse?

We are not able to see guests under the age of 21 on site.


May I share a tasting?

Due to the seated style and private nature of our experiences, we do not allow guests to share tastings.


Is there a fee for a designated driver or a non-drinking guest?

A non-drinking guest may join the tasting or if they prefer they may sit out on our porch or patio to enjoy the vineyard. We ask that hired drivers please not join the tasting unless they are translators.


Do you accept all Credit Cards, Cash, or Checks?

We accept: VISA, MASTERCARD, & AMEX for our visits at Trenton Roadhouse and for purchases on our allocation list.


Is this tasting experience private? Or is it communal seating?

While we do offer private tastings but given the design of our space and our guest capacity, we also use communal seating. There is a chance that you may be seated with other parties or individuals during your tasting experience. Please don’t hesitate to email or call us at reservations@kistlervineyards.com or 707-657-7665 if you are looking for a private tasting experience.


Does Tock work on all web browsers?

Tock is designed to work on all modern browsers. Chrome, Safari, and Firefox are recommended. Old versions of IE, for example, are not supported.


Contact Us:

For other inquiries, please call the team at the Trenton Roadhouse and we will be more than happy to assist.
Call us at 707-657-7665 or email reservations@kistlervineyards.com.