How do I log in to my Kistler account?
An online account was created for you when you joined our allocation list. Here is a link to your Kistler Vineyards Online Account: https://orders.kistlervineyards.com/login. To log in to your account, you will need the email address we have on file for you and your account password.
How do I set/reset my password?
If you have not established an account password, or have forgotten what your password is, please click the “Set/Reset Password” on the login page: https://orders.kistlervineyards.com/login. Kistler Vineyards does not maintain or have access to passwords, so we cannot tell you if this has been done for your account, or what your password may be. This process will email a link to the email address we have on file for you to establish/change your password, but the link will only be good for 24 hours, after which time, a new link will need to be requested, so please make sure you have access to and check your email soon after requesting this.
How do I update my Kistler account?
Once you have accessed your online account, there is a ribbon across the top of the page for the different sections available to you. Below are brief descriptions of what is on each page.
-My Profile: edit account email, salutation, name, date of birth, phone numbers, contact preferences
-Additional Contacts: add someone to be notified when you have a new allocation available
-Mailing Address: update your mailing address; this is the address where you want to receive any mailed materials, like release postcards
-Shipping Addresses: add, change and delete shipping address(es) saved on your account
-Payment Methods: add, change and delete credit card(s) saved on your account
-Order History: view your more recent orders; during an active release, you can also edit your order request from this page, if we have not confirmed your order yet
-Change Password: updated your account password
Is the Trenton Roadhouse wheelchair accessible?
Yes, Please inform us if you or a guest will be needing accommodations so we can ensure you have the best experience.
Do you accept all Credit Cards, Cash, or Checks at Trenton Roadhouse?
We accept: VISA, MASTERCARD, & AMEX for our visits at Trenton Roadhouse and for purchases on our allocation list.
I am a huge fan of Kistler, will I be able to replenish my cellar while at the Trenton Roadhouse?
Since our wine is highly allocated and produced in limited production, we can only offer an extremely limited number of wines from our Trenton Roadhouse library. If you are interested in purchasing more, please consider joining our allocation list.
May I bring my dog to the Trenton Roadhouse?
We cannot allow pets on the property unless they are service animals.
May I bring my well-behaved child to my tasting at the Trenton Roadhouse?
We are not able to see guests under the age of 21 on site.
Are tasting fees waived with purchase of wine?
Tasting fees are not waived with purchase.
May I share a tasting?
Due to the seated style and private nature of our experiences, we do not allow guests to share tastings.
May I have a picnic at the Trenton Roadhouse?
We do not allow picnicking on site but there are several beautiful places to picnic in Russian River Valley. Please email or call us at firstname.lastname@example.org or 707-657-7665 if you’d like suggestions.
May I smoke on property?
We do not allow smoking of any kind on site.
I’m running late, what should I do?
If you are running more than 10 minutes late, please call us at 707-657-7665. Due to the nature of our tastings, it is possible we might need to reschedule your tasting for a later date.
What is the cancellation policy?
If you need to cancel, we request that you do so at least 48 hours in advance so our hospitality team can plan accordingly. Otherwise the full tasting fees will be charged. Give us a call at 707-657-7665 for any changes or questions.
Trenton Roadhouse - Other Questions
For other inquiries, please call the team at the Trenton Roadhouse and we will be more than happy to assist.
Call us at 707-657-7665 or email email@example.com.